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Solutions

Managed Services

Your ETRM operations - owned, monitored and continuously improved by CMART.

24/7
Operational Coverage
99.5%
Uptime SLA Commitment
Under 15m
Critical Incident Response
24/7 Operations Coverage

Keep your systems running and traders focused

Trading never stops and neither should your support. Our global operational model splits resources across London, Dubai and Bangalore delivery centers to ensure follow-the-sun support.

We proactively check batch triggers, clean databases, resolve pricing feed anomalies and push patches during low-activity windows, so your team wakes up to validated systems.

24/7 NOC Team Operations
Core Capabilities

Operational pillars built for high-performance ETRM support

ETRM Operations Support

Proactive day-to-day functional and technical layer management of trading platforms like Endur, Allegro and RightAngle.

BAU Enhancements & Uplift

Continuous system improvement cycles, system tuning, patch releases and proactive incident response automation.

Service Governance & Reporting

Structured governance pipelines, monthly service reviews, performance KPIs and status health visibility dashboards.

Cloud & Infrastructure Support

Managed environment services ensuring high availability, continuous scaling, database maintenance and security monitoring.

24/7 EOD Batch Monitoring

Always-on coverage of End of Day processing batches to catch discrepancies and ensure morning sign-off targets are hit.

Transition Framework

Transition and Run Model

Transition Study
We map your environment configuration, active batches and common system failure modes.
Support Setup
We configure monitoring dashboards, SLA pathways and alert routing configurations.
Shadow Execution
We run side-by-side operations shadow sessions with your current team to confirm alignment.
Primary Care
CMART takes full ownership of ETRM batch processing and support, delivering 24/7 coverage.

Your commodity.
Our expertise.

Tell us your market - we'll tell you exactly how we can help.