Privacy Policy

1. Information We Collect

We collect information in several ways depending on how you interact with our website and services:

• Directly Provided Information: When you fill out our contact form, request a demo, apply for an open career role or communicate with us, we may collect your name, email address, phone number, company name and details of your request.
• Automatically Collected Information: We collect certain diagnostic, usage and traffic data when you access our site. This includes IP addresses, browser types, operating systems, referring URLs, pages viewed and the dates/times of your visits.
• Cookies and Tracking Technologies: We use cookies to save settings (such as the navigation sidebar state) and collect analytics data to help improve web experiences. For details, please review our Cookie Policy.

2. How We Use Your Information

We process personal data for legitimate business interests, including:

• Responding to enquiries, scheduling software product demonstrations and fulfilling consultation request scopes.
• Evaluating applications for careers and vacancies within our global advisory centers (UK, India, UAE).
• Maintaining and optimizing our website metrics and assessing usability trends.
• Fulfilling legal and regulatory requirements (e.g. REMIT, EMIR compliance and documentation checks).
• Preventing fraudulent activities and securing our platform architectures against unauthorized logins.

3. Data Security (ISO 27001 Certified)

CMART is ISO 27001 certified for information security management. We employ stringent technical and organizational security measures to prevent unauthorized access, alteration, disclosure or destruction of your personal data. All cloud deployments are built with Azure Key Vault, TLS 1.3 encryption and private virtual networks (Vnets). However, please note that no system of transmission or storage is 100% secure.

4. Sharing of Information

We do not sell, trade or rent your personal information to third parties. We may share data under these conditions:

• With Service Providers: Trusted third-party vendors who assist us with hosting, email notifications and analytics, subject to strict confidentiality agreements.
• Legal Necessity: If required by law, court order or regulatory bodies governing energy and financial markets (e.g., ICE, CME, EEX).
• Corporate Transfers: In the event of a merger, acquisition or restructuring, client data may be transferred as a business asset.

5. International Data Transfers

CMART is a global advisory company with hubs in London, Bangalore and Dubai. Personal data we collect may be stored and processed in any country where we operate or host services. By using our website, you consent to the transfer of information outside of your country of residence, including to regions that may have different data protection laws.

6. Your Privacy Rights

Depending on your jurisdiction (such as the UK, EU under GDPR or California under CCPA), you have rights regarding your personal data:

• Access: The right to request copies of your personal data.
• Rectification: The right to request correction of inaccurate or incomplete records.
• Erasure: The right to request deletion of your personal data under certain conditions.
• Restriction: The right to object to or limit the processing of your data.

To exercise any of these rights, please email us at info@cmartsolutions.com.

7. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about our data protection standards.